Returns
Classic Fireplace & BBQ Store has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, and unused with tags, and in its original packaging. You'll also need your sales receipt or invoice for proof of purchase.
To start a return, you can contact us at onlineorders@classicfireplace.ca or 289-624-2929 with your order number and the reason you are requesting a return. Please note that returns will need to be sent to the following address:
333 Frankcom St, Ajax, ON, L1S 1R4, Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at onlineorders@classicfireplace.ca or 289-624-2929.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food items), and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at onlineorders@classicfireplace.ca or 289-624-2929 .